Customer Care visits are carried out by our Sales Director, visiting existing customers to review service and support. This has been well received by our customers and feedback is reported to the board of directors. One example of constructive feedback, resulted in our software support department extending their availability to 12 hours per day 7am to 7pm
for a two-week period each year, to assist customers through the yearly payroll updates.
The Kamarin User Group
Since 1999 our User Group has met regularly and is exclusively for customers. Providing the opportunity to meet and discuss with representatives of Kamarin and our software partners Exchequer, it has received excellent feedback and has many regular attendees.
Topics covered in the past include:-
- Exclusive previews of new modules and enhancements
- Guest speakers on current topics such as payroll esubmissions
- Demonstrations of enhancements to improve productivity within existing software
- Complimentary solutions such as CRM and Internet Marketing
- Networking opportunities with other users
Invitations are sent out via e-mail and the post so you will be notified of future meetings.
Our Support and Projects Team also produce Help Sheets and FAQ Guides to help customers with simple, recurring probelms. These are distributed via email or post and are in Adobe Acrobat Fomat. Since their inception they've been very popular and have often avoided a call to the support lines.
To view the Example help sheet, click here.
Kamarin's unique relationship with it's customers starts by employing a team dedicated and entrusted with understanding your needs and developing the value creation exercise into a reality. Team members include experts from sales, business management, accounts systems and product development. This team is responsible for making sure you accomplish your long- and short-term business objectives from all Kamarin has to offer, at every stage of the relationship.
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